VEYA Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to veyaprive.com and related VEYA websites, applications and member platforms (together, the “Platform”), your VEYA membership, and products, services and communications offered by VEYA (“VEYA”, “we”, “us” or “our”).

By creating an account, purchasing or renewing membership, using the Platform, making a booking, or otherwise using a VEYA service, you agree to these Terms. If you do not agree, do not use the Platform or services. Each travel booking is also subject to the information displayed at checkout and the applicable supplier’s terms. If booking-specific terms conflict with these Terms on a booking matter, the booking-specific terms apply to that booking.

You must be at least 18 years old and have legal capacity to enter into a contract. If you make a booking for another traveller, you confirm that you have authority to provide their information and accept applicable terms on their behalf, and that you will ensure they receive those terms.

VEYA provides membership technology, travel search and booking tools, travel planning or booking assistance, member offers and related benefits. Inventory, features, providers, availability and promotional offers may change. Unless VEYA expressly identifies itself as the supplier, travel services are provided by independent third parties.

You must provide accurate, current and complete information and keep it updated. You are responsible for safeguarding your login credentials and for activity carried out through your account, except to the extent applicable law provides otherwise. Tell Member Support promptly if you suspect unauthorised access. Accounts and membership benefits are personal and may not be shared, transferred or resold without VEYA’s written permission.

VEYA currently offers Reserve and Privé membership through annual payment or monthly subscription. An active membership is required to access member-only areas, rates, VEYA Coins, benefits and Member Support.

Membership prices are presented in GBP or USD. The price, billing interval, renewal terms and taxes shown when you join or renew form part of your contract. VEYA may change prices or plan features prospectively, with notice where required by law. A change does not alter a confirmed travel booking.

If recurring billing is selected or stated at checkout, you authorise VEYA or its payment provider to charge the payment method on file at the stated interval until cancellation. If payment fails, VEYA may retry payment, request an updated method, and suspend access while sums remain due.

You may cancel through the method made available in your account or by contacting Member Support. Cancellation does not automatically cancel an existing travel booking.

Monthly subscription: you may cancel at any time. A cancellation charge equal to one month’s subscription applies. The effective end date and any final amount will be confirmed during cancellation.

Annual membership: you may cancel at any time, but payments for unused months are not refunded. Cancellation ends your right to claim under the Membership Guarantee.

When membership ends, access to the Platform and member benefits ends and any unused VEYA Coins are forfeited, except where applicable law requires otherwise. Any statutory cooling-off, cancellation or refund right that applies to you remains unaffected.

If qualifying savings during the first 12 months are less than the amount paid for a qualifying annual membership, VEYA will refund the difference. To qualify, the member must:

• hold a qualifying annual membership;
• book through the VEYA Platform and complete four separate hotel stays within the first 12 months;
• ensure each qualifying hotel stay is at least two nights; and
• provide reasonable evidence requested to validate the claim.

VEYA may include measurable savings delivered through other membership benefits in its calculation, including the annual value of Unlimited Airport Lounge Access where included in the member’s plan. Cancelled, refunded, reversed, fraudulent or incomplete bookings do not qualify. A claim must be submitted to Member Support promptly after the first 12-month membership period and before cancelling the annual membership. The guarantee provides only the difference between qualifying savings and the annual membership price; it does not guarantee particular inventory, prices or availability.

VEYA Coins are membership reward credits usable on eligible Platform bookings. One Coin has a redemption value of £1 or US$1 according to the account currency. Coins are not cash, electronic money, a deposit, a security or cryptocurrency, and have no cash-withdrawal value.

Reserve members may earn 5% and Privé members may earn 10% back in Coins on eligible bookings. The specific eligibility, exclusions and calculation basis displayed for a booking or offer apply. Unless stated otherwise, Coins are credited after the eligible travel service has been completed and may be withheld or reversed for cancellation, refund, chargeback, error, misuse or fraud.

Subject to the checkout rules, a member may use Coins to pay all or part of an eligible booking and pay any balance using another accepted method. Taxes, supplier fees or other amounts may be excluded if stated at checkout. VEYA does not impose an expiry date or blackout dates while qualifying membership remains active, but all bookings remain subject to supplier inventory and restrictions.

Coins are personal to the account and cannot be sold, transferred or exchanged for fiat currency or cryptocurrency unless VEYA expressly permits it. Unused Coins are forfeited when membership expires, is cancelled or is terminated, except where applicable law requires otherwise. VEYA may correct balances affected by technical or accounting error.

All bookings are subject to availability, successful payment and confirmation. Search results, payment authorisations and submitted requests are not confirmations. A booking becomes confirmed only when VEYA issues a booking confirmation. Check names, dates, itinerary and other details immediately and report errors promptly.

Prices may change until confirmation. The final amount, currency, taxes, fees and payment schedule are displayed before purchase. Obvious pricing or system errors may be corrected; where a confirmed booking is affected, VEYA will contact you with lawful options.

Independent suppliers may provide accommodation, transport, cruises, tours, activities and related services. Their fare rules, cancellation terms, baggage limits, deposits, check-in rules, age restrictions and other conditions apply and are presented or linked before booking. You must review and comply with them.

VEYA is not responsible for a supplier’s acts or omissions, but this does not exclude any responsibility VEYA has under applicable law or where VEYA is expressly the supplier or organiser. Supplier descriptions, star ratings, facilities and images are provided for information and may change.

Change, cancellation, no-show, refund and credit rights for a travel booking are governed by the terms displayed at checkout and the supplier’s rules. Charges may apply and some bookings may be non-refundable or non-changeable. VEYA may also charge a disclosed administration fee.

If a supplier changes or cancels a service, VEYA will provide reasonable assistance and communicate available options, but the remedy is governed by applicable law and the supplier or booking terms. Refund timing can depend on suppliers, banks, card networks and payment providers. Membership cancellation does not cancel confirmed bookings.

Accepted methods may include major cards (Visa, Mastercard, American Express, Diners Club, Discover, UnionPay and JCB), bank transfer, selected cryptocurrencies and VEYA Coins. Only methods offered at checkout are available.

Bank-transfer bookings cannot be made until cleared funds are credited to the VEYA account. You are responsible for the correct amount, reference and bank charges. VEYA is not responsible for bank processing time.

Your bank, wallet, network or payment provider may apply exchange rates, foreign-transaction charges, gas or network fees, or other charges outside VEYA’s control. Cryptocurrency payments may be irreversible and may be subject to a stated conversion rate and refund method. Do not initiate an unjustified chargeback; contact Member Support first so VEYA can investigate.

You are responsible for:

• entering accurate traveller names and details that match travel documents;
• passports, visas, entry or transit permissions, health requirements and any required insurance;
• checking official travel advice and requirements before departure;
• arriving by check-in and departure deadlines and complying with supplier rules; and
• assessing whether a trip or activity is suitable for each traveller.

VEYA does not provide legal, immigration or medical advice. Requirements can change without notice. Consider appropriate travel insurance, particularly for cancellation, medical costs, disruption and personal belongings.

You may store eligible hotel, airline or payment-card loyalty details in your profile. The relevant programme determines whether points, miles, status credit or other benefits are earned; some member, wholesale or promotional rates are excluded. VEYA does not guarantee an award.

Additional member benefits may require separate activation and may be subject to geographical restrictions, eligibility rules, capacity, and provider terms. The benefits included in a membership tier may change prospectively, subject to applicable law.

Service communications about accounts, payments and bookings may be necessary to provide the service. Marketing choices can be managed using the method provided in the communication.

If you affirmatively opt in to SMS, you may receive account notifications, membership updates, offers, promotions, booking or search reminders, member benefits and other travel-related messages. Message frequency varies and message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for assistance; one final confirmation may follow. Carriers are not liable for delayed or undelivered messages.

Mobile information, including phone numbers and consent status, will not be sold, rented or shared with third parties or affiliates for their marketing. It may be disclosed to service providers that operate the programme and as otherwise described in the Privacy Policy or required by law.

You must not:

• break any applicable law or infringe another person’s rights;
• use the Platform for fraudulent, speculative, abusive or unauthorised commercial bookings;
• impersonate another person or misrepresent an affiliation;
• send spam, malicious code or unauthorised advertising;
• interfere with security, operation, servers or access controls;
• scrape, copy, reverse engineer or automate access except as lawfully permitted; or
• sell, transfer or misuse membership benefits, bookings or VEYA Coins.

VEYA may suspend or terminate access where reasonably necessary for non-payment, fraud, misuse, security risk, breach of these Terms, legal compliance or protection of users, suppliers or the Platform. Where appropriate, VEYA will give notice and an opportunity to remedy.

Termination does not affect accrued payment obligations or confirmed-booking terms. VEYA Coins may be forfeited as stated in clause 8, subject to applicable law.

The Platform and its content—including text, software, graphics, logos and images—belong to VEYA or its licensors and are protected by intellectual-property laws. VEYA grants you a limited, personal, non-exclusive, non-transferable and revocable right to use the Platform for its intended purpose. You may not reproduce, distribute, exploit or create derivative works without permission, except where law permits.

The Platform may link to third-party sites or services. VEYA does not control them and is not responsible for their content, security or privacy practices. Use them subject to their own terms and policies.

The Platform is provided on an “as available” basis. To the fullest extent permitted by law, VEYA does not promise uninterrupted access, error-free content, particular savings, or availability of any supplier inventory. Savings examples, “up to” claims and “from” prices are illustrative and depend on dates, destination, comparison methodology, availability, taxes and fees. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

Subject to that rule, VEYA is not liable for indirect or consequential loss, loss of profit, business, opportunity or data, or events outside VEYA’s reasonable control. Where you use the service as a consumer, this clause does not limit remedies available under mandatory consumer or travel law. VEYA’s responsibility for a supplier is limited as allowed by law and depends on VEYA’s legal role in the relevant booking.

Neither party is responsible for delay or failure caused by events outside reasonable control, such as extreme weather, natural disaster, epidemic, war, civil unrest, government action, labour dispute, transport disruption, utility or network failure, or supplier insolvency. This clause does not remove any refund or assistance right granted by mandatory law or the applicable booking terms.

VEYA handles personal information in accordance with its Privacy Policy. You must ensure that you are authorised to provide information about other travellers. The Privacy Policy should be read together with these Terms.

VEYA may update these Terms for legal, regulatory, security, operational or service reasons. Updated Terms will be posted with a revised effective date and notice will be given where required. Changes apply prospectively and do not alter confirmed bookings unless required by law or agreed with you. Continued use after the effective date constitutes acceptance where permitted by law.

If any provision is invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer your rights or obligations without VEYA’s consent; VEYA may transfer them as part of a reorganisation, sale or service transfer, provided your mandatory rights are not reduced. These Terms, the checkout terms, supplier terms and referenced policies form the agreement relating to the relevant service.

Applicable law and courts depend on the VEYA contracting entity identified at checkout and any mandatory consumer protections in your country of residence. Before starting formal proceedings, please contact Member Support so the parties can try to resolve the issue. Nothing in this clause deprives a consumer of mandatory rights or access to a court that applicable law entitles them to use.

Questions, cancellation requests and complaints may be sent to membersupport@veyaprive.com. Current telephone, live chat and WhatsApp details are available to active members through the Platform.