VEYA Member FAQs

What membership options are available?

VEYA offers Reserve and Privé membership. Membership may be paid annually or by monthly subscription. An active annual membership or monthly subscription is required to access the VEYA platform, member-only rates, VEYA Coins and member support.

How much does membership cost?

Membership is available globally but is currently priced only in GBP and USD. The price and billing terms displayed when you join or renew apply.

Does membership renew automatically?

Your checkout or renewal screen will state whether your membership renews automatically, the billing interval and the price. If recurring billing applies, VEYA will charge the payment method on file until you cancel, subject to applicable law. Review the details shown at checkout before confirming payment.

Can I cancel a monthly subscription?

Yes. You may cancel at any time. A cancellation charge equal to one month’s subscription applies. Access continues only for the period confirmed during cancellation. When membership ends, you lose platform access and any remaining VEYA Coins are forfeited, except where applicable law requires otherwise.

Can I cancel an annual membership?

Yes. You may cancel at any time, but unused months are not refunded. Cancellation also ends eligibility for the Membership Guarantee and, when membership ends, any remaining VEYA Coins are forfeited, except where applicable law requires otherwise.

What happens if a payment fails?

VEYA may retry the payment, ask you to update your payment method, and suspend or restrict access until payment is received. Bank-transfer members cannot make bookings until cleared funds are credited to their VEYA account.

What is the VEYA Membership Guarantee?

If your qualifying savings during the first 12 months are less than the price paid for your chosen annual membership, VEYA will refund the difference, subject to the eligibility rules below. This is a difference refund—not a refund of every booking or the full membership price automatically.

To qualify, you must:

• hold a qualifying annual membership;
• make the relevant bookings through the VEYA platform;
• complete four separate hotel stays during the first 12 months of membership; and
• ensure each qualifying hotel stay is at least two nights.

VEYA may include measurable savings from other membership benefits in the calculation, including the annual value of Unlimited Airport Lounge Access where that benefit is included in your membership. VEYA may request booking records or other reasonable evidence before assessing a claim. Claims must be submitted through Member Support within 31 days after the first 12-month membership period.

What are VEYA Coins?

VEYA Coins are membership reward credits that can be applied to eligible bookings on the VEYA platform. One VEYA Coin has a redemption value of £1 or US$1, according to the currency shown in your account. VEYA Coins are not cash, electronic money or cryptocurrency.

How do I earn VEYA Coins?

Reserve members can earn 5% and Privé members can earn 10% back in VEYA Coins on eligible bookings. Eligibility, the calculation basis and any exclusions are shown for the booking or offer. Coins are normally credited only after the eligible service has been completed and the booking has not been cancelled, refunded or charged back.

How can I use VEYA Coins?

At checkout for an eligible booking, you may use VEYA Coins to pay the full eligible amount if your balance is sufficient, or use part of your balance and pay the remainder with another accepted payment method. Supplier charges, taxes or fees may be excluded where indicated at checkout.

Do VEYA Coins expire or have blackout dates?

VEYA Coins do not expire while your qualifying membership remains active, and VEYA does not impose blackout dates on their use. A particular booking may still be unavailable or subject to supplier inventory, restrictions and the checkout terms.

What happens to my Coins if my membership ends?

Any unused VEYA Coins are forfeited when your membership ends, whether through cancellation, expiry or termination, except where applicable law requires otherwise. Use your available balance before the effective end date if you wish to avoid losing it.

Can VEYA Coins be transferred or exchanged?

No. VEYA Coins are personal to your account, cannot be exchanged for fiat currency or cryptocurrency, and cannot be sold or transferred unless VEYA expressly permits it. Coins linked to a refunded, cancelled, reversed or fraudulent transaction may be removed.

What can members book?

Depending on location and availability, members may book hotels and other accommodation, flights, holiday rentals and private homes, resort weeks, cruises, tours, activities, car hire, trains and transfers. Inventory and features may change.

How much can I save?

Savings vary by destination, date, supplier, availability and comparison rate. Some accommodation offers may advertise savings of up to 78%, but maximum savings are not guaranteed. Flights often reflect market pricing because airline margins are narrow, although lower prices may occasionally be available.

What are Resort Weeks and holiday rentals?

These may include member-only inventory that is not publicly listed, including resort stays and private homes. Any “from” price is illustrative and depends on destination, dates, occupancy, taxes, fees and availability. The full price and rules appear before booking.

Who provides my travel service?

Travel services are generally supplied by independent airlines, hotels, property managers, cruise lines, tour operators and other providers. Their fare, cancellation, baggage, check-in, age, deposit and other rules form part of your booking. Review them before payment.

Can I change or cancel a travel booking?

The supplier rules and the terms shown before payment determine whether a booking can be changed or cancelled and whether any refund or credit is available. Membership cancellation does not itself cancel a travel booking. Contact Member Support promptly if you need help.

What am I responsible for before travelling?

You are responsible for accurate traveller details, passports, visas, entry and health requirements, insurance, check-in times and compliance with supplier rules. Requirements can change, so verify them with official authorities and suppliers before travel.

Will I still earn supplier loyalty points?

Yes, you may add eligible hotel, airline and payment-card loyalty details to your profile. Points and status credit remain subject to each loyalty programme’s rules; some member, wholesale or promotional rates do not qualify. VEYA cannot guarantee that a supplier will award points.

Which payment methods are accepted?

VEYA accepts major payment cards, including Visa, Mastercard, American Express, Diners Club, Discover, UnionPay and JCB. Bank transfers and selected cryptocurrencies may also be available (over 1,000+). The methods actually offered, currency conversion and any fees are shown at checkout.

How do bank transfers work?

Bookings cannot be made against a bank transfer until cleared funds are credited to your VEYA account. Transfer times are controlled by banks and payment providers, and VEYA is not responsible for those processing times. You are responsible for sending the correct amount and reference and for any bank charges.

Are prices final?

The final amount, currency, taxes, fees and payment schedule are shown before you confirm. Prices can change until a booking is confirmed. Your bank or payment provider may apply exchange rates, network fees, foreign-transaction charges or cryptocurrency fees outside VEYA’s control.

When is a booking confirmed?

A booking is confirmed only when VEYA issues confirmation after successful payment or agreed crediting of funds. A payment authorisation or submission alone does not guarantee inventory.

How do I activate additional member benefits?

Sign in and select “Activate my member benefits”. Benefits depend on your membership tier, location, eligibility and provider availability. Some rewards have geographic restrictions or separate provider terms.

How do I contact Member Support?

Members with an active annual membership or monthly subscription can access support 24 hours a day, 365 days a year by phone, email, live chat or WhatsApp. Current contact details appear after sign-in. You may also email membersupport@veyaprive.com.

How do I keep my account secure?

Use accurate information, keep your password and verification details confidential, and contact VEYA immediately if you suspect unauthorised use. You are responsible for activity on your account unless applicable law provides otherwise.

Where can I find the legal terms and privacy information?

The VEYA Terms & Conditions govern membership, platform use and bookings. The Privacy Policy explains how personal information is handled. Both are available on this website and should be reviewed before joining or booking.